Start from the task, then move toward the information.
AVI INFO SERVICE / DEV
● SERVICE GUIDE / CONCEPT
Avi Info Service Dev / FIELD NOTE 35
Help the next step find its place.
An information service concept built around clear routes and helpful signposts.
Explore the idea ↓INFORMATION DESKCHOOSE A ROUTE
01FINDLocate the information you need→02FOLLOWUnderstand the sequence of steps→03ARRIVEKnow what to expect next→
Keep changing details connected to the next decision.
End the route with a clear next step.
An information route should feel predictable
Wayfinding is the practice of helping someone orient, choose a route and confirm they have arrived.
Make the available destinations recognizable.Orient
Show prerequisites and transitions before they occur.Follow
Confirm the outcome and point to the next useful place.Arrive